We're pleased to offer free standard delivery on all orders! As a general rule, with standard delivery you can expect to receive your order within 3-5 working days. Our team is committed to processing and dispatching your order as quickly as possible to ensure timely delivery.
As soon as your order leaves our warehouses, we will send you a confirmation e-mail containing a unique tracking number. This number will allow you to follow the progress of your parcel in real time, from the time it is dispatched to its arrival at the designated delivery address. You can check the status of your order at any time to stay informed of its progress and anticipate its delivery date. Rest assured that we are committed to keeping you informed every step of the way, to ensure a smooth and seamless delivery experience.https://admin.shopify.com/store/261a1f-64/themes/136915976285/editor?previewPath=%2Fpages%2Ftrack-your-order
Yes, we are pleased to offer international shipping to our customers around the globe! We understand that our products can benefit people everywhere, so we strive to make them accessible no matter where you are located.
Shipping Fees: The shipping fee for international orders may vary based on several factors, including your specific location, the weight of the package, and the chosen shipping method. When you place your order, you will be able to see the exact shipping cost before finalizing your purchase.
Delivery Times: Please note that delivery times for international shipments can also vary significantly depending on the destination country . While we aim to process and dispatch your order promptly.
If you have any questions about international shipping or need assistance with your order, please don’t hesitate to contact our customer support team. We're here to help you ensure a smooth and pleasant shopping experience!
We want you to be completely satisfied with your purchase, which is why we offer a straightforward return policy to ensure your peace of mind. Here are the key details:
- Return Period: You have 14 days from the date of receipt of your order to initiate a return. This gives you ample time to assess the product and decide if it meets your expectations.
- Eligibility for Returns: To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. Please ensure that all tags, labels, and any included accessories are intact.
- How to Initiate a Return: To start the return process, please contact our customer service team at contact@purmina.com or visit our website's return section. We will provide you with instructions on how to send the item back to us.
- Refund Process: Once we receive your returned item and confirm that it meets our return criteria, we will process your refund. Refunds are typically issued to the original payment method used for the purchase. Please allow a few business days for the transaction to reflect in your account.
- Return Shipping Costs: Please note that customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect item sent, defective product). In such cases, we will cover the return shipping expenses.
- Exchanges: If you wish to exchange an item for a different size or color, please follow the same return process and place a new order for the desired item.
If you have any further questions regarding our return policy or need assistance, feel free to reach out to our customer support team. We are here to help you!
We accept all major credit cards, including VISA, MasterCard and American Express, as well as payments via PayPal . Please note that we are unable to accept cheques, money orders or bank transfers at this time. We aim to offer secure and flexible payment options to ensure a smooth and convenient payment experience for all our customers.
